Privacy Policy
Last updated: 2026-01-15
This Privacy Policy describes how Parimatch Casino homepage ([TODO: legal entity], "we", "us", "our") collects, uses, stores, and protects personal information of users from India. By using our website and services, you consent to the practices described below.
1. Information We Collect
Personal Information
- Full name, date of birth, gender
- Email address, phone number, postal address
- Aadhaar Card (for KYC verification)
- PAN Card
- Bank account / UPI VPA / e-wallet details for deposits and withdrawals
- Selfie and document photos (KYC)
Technical Information
- IP address, device type, operating system, browser
- Pages visited, time on site, referrer
- Cookies and tracking pixels (see Responsible Gaming)
- Session recordings (for support troubleshooting)
2. How We Use Your Information
- Account creation, login, and session management
- Identity verification (KYC) and anti-money-laundering (AML) compliance
- Processing deposits and withdrawals
- Fraud prevention and security monitoring
- Customer support communication
- Marketing (bonus alerts, newsletters) — opt-in only; opt-out anytime
- Legal compliance — responding to court orders, tax authorities, regulators
- Service improvement — analytics of aggregated user behavior
3. Sharing Your Information
We share your data only with the following parties, and only when necessary:
- Payment processors — to execute deposits and withdrawals
- KYC providers — to verify identity documents
- Game providers — to deliver games you play
- Regulators & law enforcement — when legally required
- Analytics partners — aggregated, anonymized data only
We never sell your personal information to marketers.
4. Data Security
- 256-bit SSL encryption on all data transmission
- Encrypted storage of sensitive documents (KYC, payment)
- Access controls and role-based permissions for our staff
- Regular security audits and penetration tests
- PCI DSS compliance for payment processing
5. Your Rights
- Access — request a copy of your personal data
- Correction — update inaccurate information
- Deletion — request account closure and data erasure (subject to legal retention)
- Portability — receive data in machine-readable format
- Opt-out — withdraw consent for marketing anytime
- Object — to specific processing activities
To exercise these rights, email our Data Protection Officer at [email protected]. We respond within 30 days.
6. Cookies
- Strictly necessary — session, security, cart
- Performance — Google Analytics (aggregated)
- Functional — remember language, preferences
- Targeting — affiliate tracking, Facebook pixel (marketing)
Manage cookies via your browser settings or via the cookie banner on first visit.
7. Third-Party Links
Our site contains links to external websites (game providers, responsible gambling resources, licensing authorities). We are not responsible for their privacy practices. Review their policies before providing information.
8. Age Restrictions
Parimatch Casino is strictly for users 18 years or older (21+ in some jurisdictions). We do not knowingly collect data from minors. If we discover a minor has registered, we will close the account immediately.
9. Data Retention
We retain personal data for as long as your account is active plus 5 years for legal/regulatory compliance (AML, tax). After this period, data is securely deleted or anonymized.
10. International Transfers
Our servers are located in secure datacenters in the European Union. Some service providers may process data outside the EU under appropriate safeguards (Standard Contractual Clauses, adequacy decisions).
11. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or business changes. Material changes are communicated via email and the "Last updated" date above. Continued use of the service after changes constitutes acceptance.
12. Contact Us
- Email DPO: [email protected]
- Live chat: available 24/7 on the site
- Postal address: [TODO: legal entity], [TODO: registered address]