Responsible Gaming at Parimatch

Gambling should always be entertainment — never a way to make money or solve financial problems. At Parimatch Casino official portal, we take responsible gaming seriously and provide tools, guidance, and external support to help every player stay in control.

Our Commitment

• Providing a safe, fair, and transparent gaming environment
• Preventing underage gambling (strict 18+ policy, with 21+ in applicable jurisdictions)
• Educating players on risks and warning signs of problem gambling
• Offering self-exclusion, deposit limits, and time-out tools
• Partnering with recognized responsible gambling organizations
• Staff training to identify and assist players showing risk indicators

Signs of Problem Gambling

• Spending more money on gambling than you can afford to lose
• Chasing losses — trying to win back money after losing
• Lying to family, friends, or employer about gambling
• Borrowing money or selling possessions to gamble
• Neglecting work, studies, or family for gambling
• Feeling anxious, irritable, or depressed when not gambling
• Gambling as an escape from stress or problems
• Inability to stop or cut back despite wanting to

If you identify with 3 or more of these, consider seeking help from the resources below.

Self-Assessment Quiz

Take this short quiz from Gamblers Anonymous: 20 Questions for Self-Assessment. If you answer "yes" to 7 or more, professional help is strongly recommended.

Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits in your Account → Responsible Gaming settings. Limits can be decreased immediately. Increases take 24 hours to apply (cooling-off period).

Loss Limits

Similar to deposit limits but capping total losses over a period. Protects against chasing losses during a bad streak.

Session Time Limits

Set the maximum time you can spend playing in a single session. The site warns you at the limit and prompts a break.

Reality Checks

Receive a pop-up reminder every 30/60/120 minutes showing time elapsed and net win/loss. Helps maintain awareness during long sessions.

Self-Exclusion

• 24 hours — quick cool-down
• 1 week — weekend break
• 1 month — serious pause
• 6 months — extended break for review
• Permanent — full exclusion (requires support approval)

During self-exclusion, you cannot log in, deposit, bet, or receive marketing. Funds in the account are held safely and returned on request or after the exclusion period.

Account Closure

To close your account permanently, email [email protected] or request closure via live chat. Your balance (less any pending wagering or AML holds) is refunded to your registered payment method.

Underage Gambling (18+)

Parimatch is strictly for players 18 or older (21+ in certain jurisdictions). KYC verification prevents underage accounts. If you are a parent, use these tools to prevent minors from accessing gambling sites:

• Net Nanny — parental control software
• CyberSitter — content filtering
• GamBlock — dedicated gambling block software
• Built-in parental controls in Windows, macOS, iOS, Android

External Help Resources

International

• GamCare — 24/7 confidential support, UK-based but international reach
• Gamble Aware — problem gambling resources and self-help
• Gordon Moody — residential treatment programs
• Gamblers Anonymous — peer support groups worldwide

India-Specific

National Problem Gambling Helpline India: 14446 (toll-free). iCall helpline: icallhelpline.org. Vandrevala Foundation: +91 1860 2662 345 (24/7).

For Family Members

1. Listen without judgment — approach conversation with empathy
2. Encourage professional help — many prefer hotlines to face-to-face
3. Avoid enabling — don't pay debts or cover consequences
4. Seek support for yourself — Gam-Anon, family counseling

Contact Our Responsible Gaming Team

• Email: [email protected]
• Live chat: 24/7 on every page
• Telegram: @ParimatchSupport

All communications are confidential. We never share that you contacted us with anyone.